The first day of the Indian Premier League (IPL) 2023 witnessed Reliance-owned Jio Cinema, which has acquired the digital streaming rights for the cash-rich league, hit the social media platform with several complaints of slow buffering and crashes of the app. But receiving criticism.
The app crashed during the opening match between Chennai Super Kings (CSK) and Gujarat Titans (GT), leaving many viewers disappointed as they were unable to watch the game without any technical issues.
Notably, this is the first time that two companies are telecasting IPL matches on different platforms in India and other regions. The TV rights have been acquired by Disney Star, and they are telecasting the games on the Star Sports network. Similarly, Viacom18 has acquired the digital rights, and they are streaming the cash-rich league for free on their OTT platform Jio Cinema.
Here’s how fans reacted:
not connected at all @geocinema – It hangs every time I try to watch live streaming #CSKVSgt,
i am on airtel
— Vikrant Gupta (@vikrantgupta73) March 31, 2023
Is this also a new rule of IPL you have to click on refresh #geocinema after every 15 seconds? #IPL2023 pic.twitter.com/I6c1qZQKdb
— Anshu Mor (@anshuMor) March 31, 2023
Jio Cinema is providing an experience that no other channel in the history of IPL was able to offer!!
AutoPause with the caption “Something went wrong. Click to refresh”
Am I privileged, or are you also experiencing such technical genius!?
— Shekhar (@LearningEleven) March 31, 2023
Hanging, slow server, very poor viewing experience on Jio.#geocrash pic.twitter.com/kzEbIFRVO0
– Sandeep Kishore 🇮🇳 (@sandeepkishore_) March 31, 2023
what is wrong..it is not working.. #geocrash pic.twitter.com/oVNhVyAu2u
– Sushma Pandey (@ISushmaPandey) March 31, 2023
my wifi speed is 150mbps and jio cinema is still struggling on it.. its buffering after every 2-3 minutes #IPL #geocinema #GTvsCSK pic.twitter.com/7F1wXP9tJi
– Panga Edits (@pangaedits) March 31, 2023
#geocinema Buffering Buffering Buffering on a Samsung TV with a 200 Mbps connection.
bad service by @geocinema @OfficialJioTV @reliance jio @JioCare pic.twitter.com/quk8SUTBnI
– Vijay Pratap Rana (@VJPratapRana) March 31, 2023
#geocinema after running for 5 minutes pic.twitter.com/0WeKYCsGts
— Prayag Sonar (@prayag_sonar) March 31, 2023
Jiocinema every few minutes pic.twitter.com/wo4SFeZ5xc
— Kadak (@kadak_chai_) March 31, 2023
jio cinema is crashing error occurred 20 times in one shift but the quality is very good pic.twitter.com/5rnd9yU6Q7
— Tanmay Ghorai (@Techuniqueyt) March 31, 2023
@reliance jio Jio cinema app ghost hanging. and the app is crashing very bad experience please improve this app.
— Shubham Pathak (@sbhampthak) March 30, 2023
This is very bad @geocinema, Jio Cinema not working properly and buffering and crashing #JioCinemaCrash
– Ravi Bommisetty ✡️ (@VRBommisetty) March 31, 2023
Jio is not working properly. Bad Experience. #geocrash pic.twitter.com/z5skocnw6q
– Versha Singh (@Vershasingh26) March 31, 2023
Geocinema for every few minutes:#jiocrash #TATAIPL2023 pic.twitter.com/2XvoVAi211
— GK (@ggk____) March 31, 2023
Notably, Jio Cinema responded to the users on Twitter and offered its apologies for the inconvenience caused to the fans. Jio said, “We apologize for the issue. We don’t want you to have this kind of experience. To help us resolve this matter, please send us a direct message with your OS, app version, and mobile number. Your Thank you for your patience, and we hope to resolve this issue as soon as possible.” Also, their Twitter account also advised some users to uninstall and reinstall the app.
Talking about the match, Hardik Pandya-led Gujarat performed better M S Dhoniof Chennai and registered a thrilling five-wicket win. Ruturaj Gaikwad With the help of 4 fours and 9 sixes, CSK played a sensational innings of 92 runs to score 178/7. However, Gujarat managed to chase down the target in 19.2 overs Shubman Gill(63 off 36 balls) and Rashid Khan’s all-round effort (2 for 22 and 10 off 3 balls).